One Stop Center

One Stop Center

New Student FAQ

Are you new to the University of Cincinnati?  Whether you are an incoming freshman or you are returning to college to pursue another degree, the One Stop Student Service Center can help you feel at home here at UC.  

The Student FAQ contains frequently asked questions our office receives about registration, bills, and financial aid.  If your parent is new to UC, have them check out our Parent FAQ.

To view the imporant presentation your parents may have seen at Orientation, you can find the One Stop Orientation presentation here.  It is a PDF file, which requires Adobe Acrobat Reader, a free download.

Help me with: 
    Registration Information
    Billing Information
    Financial Aid

Registration Information

Your educational goals are the most important priorities for our office.  While One Stop does not provide academic advising, our services help you throughout the registration process.

  • Registration
    Enrolling in classes is an easy process on our website.  If you are an incoming freshman, you'll most likely need to meet with your Academic Advisor prior to initially enrolling.  For most incoming freshman, this meeting occurs during summer orientation.
  • Adding or Dropping a Class
    We understand that sometimes it is necessary to add, drop, or withdraw from classes after you've registered.  Prior to certain deadlines each semester, this can be done online. After these deadlines the signatures of your instructor and the college offering the course will be required to add a course and your instructor's signature will be needed to withdraw from a course. These dates, along with other important deadlines, are listed on the homepage of the One Stop website.  You should also always review the calendars on our website before making any decisions that may impact your registration and your bill. 
  • How Adding or Dropping Impacts Your Bill and Financial Aid
    Undergraduate students are considered "full-time" if they register for 12 or more credit hours for the term.   If an undergraduate registers for less than 12 hours, they are considered "part-time".  As full-time students are charged differently than part-time students, your tuition and fees may change if you add or drop classes. Also, the financial aid listed on your aid award is based on full-time or part-time enrollment. As such, if your registration changes, your financial aid may also change.  Before making any registration decisions that may result in your full or part-time status changing, consider contacting our office.

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Billing Information

  • Your Bill
    Registering for classes or using other university services creates a bill in your name. Term bills are available online beginning upon registration and have been since June 2009.  Once posted, your bill is available for viewing at any time.  If you would like your parent to be able to view and pay your bill online, follow these instructions.  
  • How does UC notify me of my bill?
    Once your bill is available online, the university will send a billing notification to your UConnect email account.  If you are an incoming freshman, you will learn more about your UConnect email account at summer orientation.  Any changes made to your bill will also result in a notification to you.  Important Note:  Failure to receive, read, or act upon your bill does not remove your financial obligation to the university.  For this reason, it is very important to periodically check your bill online and pay your bill on time.
  • Understanding Your Bill
    To help you with your bill, One Stop has created Understanding Your Bill (PDF).  You can also find this publication in your summer orientation binder.
  • Financial Aid
    Most students use some type of financial aid to help pay their bill.  Due to federal regulations, not all of your accepted aid may post to your bill once your bill is available for viewing.  Some aid, notably federal loans, credit to your bill approximately a week prior to classes beginning.  The Student Financial Aid Office offers advice on how your financial aid and bill fit together.
  • Refunds
    If your bill has a credit balance (resulting from federal or other aid) listed, this credit will be issued to you in the form of a refund.  Students will be mailed a check or can sign up for direct deposit. Find more details about refunds
    Federal PLUS Loan overpayments will be mailed or direct deposited to parents.  Parents that wish to receive their refund via direct deposit can enroll via the Parent Portal.  

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Financial Aid

  • Your Financial Aid
    At any time, you can accept and view your financial aid online.  If you have filed the Free Application for Federal Student Aid (FAFSA) and that application has been received by the university, either an aid award or additional needed information will be posted.
  • Additional Information
    Additional information, such as federal income tax returns, may be needed by the Student Financial Aid Office to help determine your aid award.  If the university requires additional information, please provide that information as soon as possible.  Once the university has received and reviewed this information, an aid award will be created.  If you have questions about the information required, please feel free to contact us.
  • Your Bill
    Most students use some type of financial aid to help pay their bill.  Due to federal regulations, not all of your accepted aid may post to your bill once your bill is available for viewing.  Some aid, notably federal loans, credit to your bill approximately a week prior to classes beginning.  The Student Financial Aid Office offers advice on how your financial aid and bill fit together.
  • How Adding or Dropping Impacts Your Bill and Financial Aid
    Undergraduate students are considered "full-time" if they register for 12 or more credit hours for the term.   If an undergraduate registers for less than 12 hours, they are considered "part-time".  As full-time students are charged differently than part-time students, your tuition and fees may change if you add or drop classes. Also, the financial aid listed on your aid award is based on full-time or part-time enrollment. As such, if your registration changes, your financial aid may also change.  Before making any registration decisions that may in result your full or part-time status changing, consider contacting our office.

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One Stop Student Self-Help Guide

Helpful Contacts: